FAQs

Where are the products shipped from?

All our products are sent directly from our warehouses located in Sydney, Melbourne, and Brisbane. 

I ordered a product today when will I receive it?

In most cases, we expect delivery to be completed within 3 – 10 working days.

Do I need to be home during delivery?

We advise that someone to be present at the delivery address to sign and receive goods safely. We pass your phone number to the freight carrier and request to notify you in advance about the anticipated delivery time and date. Sapphire Décor will do the best to make sure the freight carrier contacts you in advance.

In the case that nobody is at the delivery address to sign and receive the shipped item, the freight carrier will leave a missed delivery advice card. You need to contact the carrier to organize re-delivery. 

What happens in the event that the items are damaged?

Damaged or faulty items will be replaced at no cost.

 

What happens if the item is out of stock?

In the unlikely event that the product is unavailable, we will contact you as soon as possible; and you may choose to get a store credit or a full refund.

What if I made the wrong choice and would like to return?

If you request a refund or cancellation of an order before the order is submitted for processing, you can choose to get a store credit or refund in full. For change of mind returns, the customer will cover the costs for order processing and handling, delivery fees, and return shipping costs (if we agreed to organize this); the total amount will be determined case by case. 

For returns, please contact Sapphire Décor by email contact@sapphiredecor.com.au within 48 hours after receiving the product. Please include your order number, reason of return, and photographs or videos showing the received product.

All products returned must be packed in their original containers and if the products are soiled or damaged, the returns may be rejected.

Are my online payments secure?

Your privacy and the security of your information is of paramount importance to us. All our online payments are processed using trusted payment processors Shopify and Paypal, both are PCI complaint. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

 

Do you have a showroom?

Sapphire Décor sell products online. By not having the limitations of a traditional shop or showroom, we can offer you significant savings on the most extensive range of furniture, decorating accessories & lighting in Australia, saving you time, money and frustration, with the convenience of shopping from your computer or mobile device.