FAQs

How much is Shipping Cost?

We use real-time shipping rate calculator that returns the cheapest and fastest shipping quote from several freight carriers. This ensures a transparent and accurate shipping cost. The shipping calculator uses the delivery suburb, weight and dimension of the product to estimate the shipping cost. Sapphire Décor significantly subsidies the shipping cost. Shipping cost for many large items is free. Shipping cost for multiple items in single order is also significantly reduced.

Where are the products shipped from?

In order to save you money on freight and handling, all our products are sent directly from our suppliers' warehouses located in Sydney, Melbourne, and Brisbane. Sapphire Décor does not carry any stock. When ordering a variety of products, this sometimes means multiple deliveries from various suppliers.

I ordered a product today when will I receive it?

If your order contains multiple items, the items might be delivered on different days, depending on the location of the sourcing supplier warehouse and the freight carrier used. In most cases, we expect delivery to be completed within 1 – 3 weeks, Australia wide.

Do I need to be home during delivery?

We advise that someone to be present at the delivery address to sign and receive goods safely. We pass your phone number to the freight carrier and request to notify you in advance about the anticipated delivery time and date. Sapphire Décor will do the best to make sure the freight carrier contacts you in advance.

In the case that nobody is at the delivery address to sign and receive the shipped item, the freight carrier will leave a missed delivery advice card. You need to contact the carrier to organize re-delivery. The re-delivery might attract futile freight charges depending on the carrier’s policy. It is important that the customer arranges a delivery time when they are sure to be at home to avoid any re-delivery fees.

What happens in the event that the items are damaged?

Damaged or faulty items will be replaced at no charge.

 

What happens if the item is out of stock?

Whenever you make order, you will receive an automatic order confirmation email. This does not guarantee the product is available. In the unlikely event that the product is unavailable, we will contact you as soon as possible; and you may choose to get a store credit or a full refund.

What if I made the wrong choice and would like to return?

If you request a refund or cancellation of an order before we placed your order with our supplier, we will refund in full. Refunds or exchange may not be possible after we placed your order with our supplier, or you received the product.

Are my online payments secure?

Your privacy and the security of your information is of paramount importance to us. All our online payments are processed using trusted payment processors Shopify and Paypal, both are PCI complaint. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

 

Do you have a showroom?

Sapphire Décor sell products online. By not having the limitations of a traditional shop or showroom, we can offer you significant savings on the most extensive range of furniture, decorating accessories & lighting in Australia, saving you time, money and frustration, with the convenience of shopping from your computer or mobile device.