Shipping Policy

Delivery Address:

All deliveries are made during normal business hours Monday to Friday. A post office box address is not accepted.

Warehouse Location:

All our products are sent directly from our warehouses in Sydney and Melbourne. 

Delivery Instructions:

Some of our products are heavy and fragile, they might require a special delivery arrangement. All the shipping cost calculated on our website assumes all deliveries are made to the ground floor. If the delivery is different from this, such as, high rise building, or with restricted access, please notify us with email (contact@sapphiredecor.com.au), or using the ‘contact us’ form on the website. Please include the order number in your message. A special delivery might attract additional shipping fee, we will advise you the additional costs (if any) before processing your order. Alternatively, you can contact us to discuss the shipping options before making the order.

Delivery Times:

In most cases, we expect delivery to be completed within 3 – 10 business days.

We will email you the tracking information as soon as the item is dispatched. For some heavy item, we use specialized carrier who will contact you before delivery to organize suitable date. 

If no one is at the delivery address to receive the shipped item, the freight carrier will leave a missed delivery advice card or they will leave the item in safe place (if available). 

Receipt of Delivery:

If you received a faulty or damaged product, contact us within 48 hours of receipt of the goods by email: contact@sapphiredecor.com.au. In addition to photos, your message should include, a detailed description of the fault or damage, your full name and contact details, and the order number. Also, please keep all packaging so that the item can be returned in the original packaging. Please refer to the Refunds & Returns Policy for more information.